Privacy Policy

Last updated: October 31, 2025

1. Introduction

Capital Hobby (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website or services, you agree to this Privacy Policy.

2. What Information We Collect

We collect information that is reasonably necessary for our business functions, including:

Personal information:

Name
Email address
Postal and billing address
Phone number
Payment details (processed securely by third-party payment gateways)
Order history

Non-personal information:

IP address
Device and browser type
Website activity (via cookies or analytics tools)

You can choose not to provide personal information, but this may limit your ability to make purchases or use some features of our site.

3. How We Collect Information

We collect personal information directly from you when you:

Create an account
Place an order
Subscribe to our mailing list
Contact us for customer support

We may also collect information automatically through cookies and analytics tools such as Google Analytics.

4. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you about your purchases
Send order updates and shipping information
Improve our products, services, and website experience
Send marketing communications (if you have opted in)
Comply with legal and regulatory obligations

5. How We Disclose Your Information

We will never sell or rent your information.
We may share limited data with:

Payment processors (e.g., PayPal, Stripe)
Delivery and courier services (e.g., Australia Post)
IT and website service providers assisting with site hosting or analytics
Legal or regulatory authorities when required by law

All third parties are required to handle your information in accordance with Australian privacy standards.

6. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and to collect statistical data about site usage.

You can manage or disable cookies through your browser settings. However, some features of our website may not function correctly without them.

7. Direct Marketing

We may send you promotional emails or newsletters if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

8. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Payment information is encrypted and handled securely by trusted third-party providers. We do not store your full payment details.

9. Access and Correction

You may request access to or correction of the personal information we hold about you by contacting us at the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

10. Overseas Disclosure

Some of our third-party service providers may store or process data overseas (for example, in the United States). When this occurs, we take steps to ensure that your personal information remains protected under standards comparable to Australian privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:

📧 Email: admin@capitalhobby.com.au
🏬 Business Name: Capital Hobby
🌐 Website: www.capitalhobby.com.au
📍 Location: Watson, ACT, Australia

We take all privacy complaints seriously and will respond in accordance with the Office of the Australian Information Commissioner (OAIC) guidelines.