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Shipping Policy

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Last updated: October 31, 2025

1. Overview

At Capital Hobby, we aim to deliver your Order/s quickly, securely, and affordably. This Shipping Policy explains how we process, ship, and deliver your Order/s.

By placing an Order with us, you agree to the terms outlined below.

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2. Order Processing Times

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • You’ll receive an Order confirmation email once your purchase is complete, and a shipping notification with tracking details when your Order is dispatched.

  • During peak periods or product launches, processing times may take slightly longer.

3. Shipping Rates & Delivery Times

We currently ship from Watson, ACT, Australia.

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Domestic Shipping (within Australia)

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Shipping rates are calculated at checkout based on your location and chosen delivery method.

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International Shipping

If you offer international shipping:

  • Standard International: 7–21 business days (varies by destination)

  • Express International: 5–10 business days
    Customers are responsible for any customs duties, import taxes, or local fees that may apply.

4. Packaging & Handling

We take care to ensure your Order/s arrive safely:

  • Trading cards are shipped in protective sleeves and top-loaders or sealed boxes.

  • Vinyl records and larger items are securely packaged with padding to prevent damage.

5. Tracking Your Order/s

Once your Order is shipped, you’ll receive a tracking number via email.
You can track your shipment using the link provided or directly through the carrier’s website (e.g., Australia Post, Sendle, or CouriersPlease).

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6. Delays & Lost Parcels

While we do our best to deliver your Order/s promptly, delays may occur due to carrier issues, weather, or customs clearance.
If your parcel is delayed or missing:

  1. Check the tracking information for updates.

  2. Contact us at admin@capitalhobby.com.au if there’s been no movement for more than 10 business days (domestic) or 25 business days (international).

We will lodge an investigation with the courier and assist you in resolving the issue.

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7. Incorrect Address or Delivery Issues

Please ensure your shipping address is entered correctly during checkout.
We are not responsible for packages delivered to an incorrect address provided by the customer.

If your Order is returned to us due to an incorrect or incomplete address, you may be required to pay additional postage to have it resent.

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8. Returns Due to Non-Delivery

If a parcel is returned to us as undeliverable (e.g., unclaimed or address error), we’ll contact you to arrange redelivery. Shipping fees for resending will apply.

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9. Contact Us

If you have any questions or concerns about shipping or delivery, please contact our support team:

📧 Email: admin@capitalhobby.com.au
🏬 Business Name: Capital Hobby
🌐 Website: www.capitalhobby.com.au
📍 Location: Watson, ACT, Australia

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